Một ensures easy exchanges & returns to make sure you are happy with your purchase!
you may exchange or return your purchased item(s) within 30 days from the day that the item(s) was shipped from us under these conditions:
- brand new shoes (brand new sole)
- purchased item(s) is undamaged
- Một tote bag and Một shoe box are new, undamaged, unused
if you choose to request an exchange or return, please note that:
for returns
Một charges 100.000vnđ/pair of shoes for inventory fee (shipping fee not included)
for exchanges
Một does not charge inventory fee for exchanges, however, you would have to pay for shipping fee
Một only offers same-price exchanges, this means you could exchange your Một pair for different sizes, colours and models (but not for different materials due to the difference in prices)
exchanges and returns for products bought offline will be handled by our retail partners. Please kindly contact the stores from which your Một pair was purchased for assistance
in cases of factory defects, get in touch through Một email (hello@motdoigiay.vn) or Một fan-page (https://www.facebook.com/motdoigiay/); and we will sort out an exchange or refund for you as soon as possible
if you have made an error with your purchase, don’t hesitate to ask our team for assistance. we will do our best to assist you in the shortest amount of time possible