1. shipping policy
your order will be processed after being confirmed, since we base in Vietnam, shipping time would vary, depending on your location. it is best to contact us directly at firstname.lastname@example.org for further assistance.
2. exchange & return policy
you may exchange/return your purchased item(s) 30 days from the day that the item(s) was shipped under these conditions: (a) brand new shoes (brand new sole); (b) purchased item(s) is undamaged; (c) Một tote bag and Một shoe box are new, undamaged, unused. attention: please note that for returned shoes, Một would charge 100.000vnđ/pair of shoes for inventory fee (shipping fee not included.)
3. order cancellation policy
Một accepts order cancellation within 24 hours after your payment is made. for orders that have not been shipped, Một will issue a 100% refund of your payment. for orders that have been shipped, Một will issue a refund with an appropriate deduction from the original amount, if necessary. it is best to contact us directly at email@example.com for further assistance.